Dataraq AI Technologies FZ-LLC ("Dataraq.ai", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us when you:
- Fill in a contact or consultation request form on our website
- Send us an email or make an enquiry about our services
- Engage us for AI consulting, development, or training services
- Subscribe to communications or newsletters
- Participate in workshops, bootcamps, or training programs
The types of information we may collect include: name, email address, phone number, company name, job title, country, and any messages or project details you submit. We also collect technical data such as IP address, browser type, pages visited, and referral source via standard web analytics.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and consultation requests
- Provide, deliver, and manage the AI services you have engaged us for
- Send service-related communications and project updates
- Improve our website, services, and user experience
- Comply with legal obligations under UAE law and applicable regulations
- Send marketing communications (only with your consent, which can be withdrawn at any time)
3. AI Processing and Automated Systems
As an AI technology company, we may use AI-assisted tools to help analyze enquiries, generate service proposals, or assist with project delivery. Where AI tools process information you share with us, we ensure:
- Client data is not used to train external AI models without explicit written consent
- Sensitive business information is handled under confidentiality obligations
- Private AI and local LLM deployments for clients are air-gapped from third-party systems unless the client specifies otherwise
- No automated decisions with legal effect are made solely on the basis of AI processing
4. Data Sharing and Third-Party Services
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website or delivering services (bound by confidentiality agreements)
- Cloud infrastructure providers (such as AWS or Azure) for website and service hosting
- Legal or regulatory authorities when required by law or court order
- Professional advisors (lawyers, accountants) under strict confidentiality
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form enquiries are retained for up to 24 months. Client project data is retained per the terms of the relevant service agreement. You may request deletion of your data at any time (see Section 7).
7. Your Rights
Subject to applicable UAE data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
- Object to processing of your data for certain purposes
- Receive your data in a portable format
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies and Analytics
Our website may use cookies and similar tracking technologies to understand how visitors interact with our site and to improve performance. You can control cookie settings through your browser preferences. We use standard web analytics to measure site traffic; this data is aggregated and does not identify individual visitors.
9. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates. Dataraq AI Technologies FZ-LLC is registered in the Ras Al Khaimah Economic Zone (RAKEZ), UAE. For clients based in other jurisdictions, we comply with applicable local data protection laws where required.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: Dataraq AI Technologies FZ-LLC
Address: Compass, Al Shohada Road, Al Hamra Industrial Zone - FZ, Ras Al Khaimah, UAE
Email: [email protected]